The aim of counselling and psychotherapy is to provide you with an opportunity to explore changes that have happened in your life, or to help you to reach decisions about situations in the future.

How do I make an appointment?

Simply call us in confidence on 0208 890 3133.

You can book an appointment between 10am and 3.30pm Monday to Friday.

Outside these hours please leave a message and your call will be returned the next day. Messages left on Friday will be returned the following Monday.

What happens next?

You will be invited in for an initial meeting, which lasts for approximately thirty minutes.

This meeting will give you the opportunity to explore how counselling might be supportive of what you would like to change in your life.

There is no charge for this appointment.

How long will I have to wait?

When you call we aim to offer you an initial meeting within 7 days of your call and then allocate your first counselling appointment within ten days of the initial meeting.

Phoenix occasionally has a waiting list and you will be informed of its length at the time of your initial meeting.

How many sessions can I have ?

Phoenix offers short-term counselling which is usually around 12-24 sessions as well as long term which can be for as long as you wish to access our services.

You will be offered a session time that suits you, if you are a shift worker we can also offer counselling that fits in line with your shifts.

Appointment times

Monday to Thursday 10am to 9pm

Fridays 10am to 4pm

Saturday 10am to 1pm

Why do I have to pay? My GP referred me.

Phoenix is not funded by any NHS department to provide counselling to its patients. GPs can only suggest that you access our services as they believe that counselling may be a more supportive direction for you.

GPs recommend our services as we have a reputation to enable and empower clients to change and improve the quality of their lives, and know that we rarely have waiting lists.

Your GP will be aware, that counselling services provided by the NHS often have waiting lists of several months, and that some issues that you may wish to explore may not be available to NHS services.

If you would prefer not to pay for your counselling, please see your GP again and explore alternative options where payment is not required.

To book your initial appointment

Call us on 0208 890 3133