The aim of counselling and psychotherapy is to provide you with an opportunity to explore changes that have happened in your life, or to help you to reach decisions about situations in the future.
How do I make an appointment?
Call Us on 0208 890 3133
You can book an appointment between 10am and 3.30pm Monday to Friday.
Outside these hours please leave a message and your call will be returned the next day. Messages left on Friday will be returned the following Monday.
What Happens Next?
You will be invited in for an initial meeting, which lasts for approximately thirty minutes.
This meeting will give you the opportunity to explore how counselling might be supportive of what you would like to change in your life.
There is no charge for this appointment.
How long will I have to wait?
When you call we aim to offer you an initial meeting within 7 days of your call and then allocate your first counselling appointment within ten days of the initial meeting.
Phoenix occasionally has a waiting list and you will be informed of its length at the time of your initial meeting.
How Many Sessions Can I Have ?
Phoenix offers short-term counselling which is usually around 12-24 sessions as well as long term which can be for as long as you wish to access our services.
You will be offered a session time that suits you, if you are a shift worker we can also offer counselling that fits in line with your shifts.
Monday to Thursday 10am to 9pm
Fridays 10am to 4pm
Saturday 10am to 1pm
Phoenix receives no funding to provide its community counselling services and needs to fundraise for all its services, ensuring that those most in need can access affordable therapy at the time of their need.
Phoenix Offers The Following Fee Scales
£30 per session
A sliding scale is available for those who are unable to afford the full fee this ranges from:
£30 to £15
Bursary Fee Scale
This is available for clients in receipt of benefits, pensions, full time education or have low incomes under £14,000.
The fee scale is £10
Phoenix may be able to offer a further reduction for those who may not be able to afford even our bursary fee in exceptional circumstances. This can be discussed on an a individual basis at the initial meeting.
Phoenix needs to raise £22 per session to offer the bursary rate so further reductions to our bursary fee are limited.
Why Do I have to pay? My G.P. referred me?
Phoenix is not funded by any NHS department to provide counselling to its patients. G.P’s can only suggest that you access our services as they believe that counselling may be a more supportive direction for you.
GPs recommend our services as we have a reputation to enable and empower clients to change and improve the quality of their lives, and know that we rarely have waiting lists.
Your GP will be aware, that counselling services provided by the NHS often have waiting lists of several months, and that some issues that you may wish to explore may not be available to NHS services.
If you would prefer not to pay for your counselling, please see your GP again and explore alternative options where payment is not required.